Refund policy
Last updated: [6th Februarry 2026]
At ACACIA SUPPLIES, we want you to shop with complete confidence. If for any reason you are not satisfied with your purchase, you have the right to withdraw from your order within 14 days from the day you receive your goods, in accordance with EU consumer protection law.
1. Right of Withdrawal (EU Consumers)
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire 14 days after the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g. email).
Contact details:
ACACIA TRADE BCN S.L.
CIF: ESB44791994
Email: info@acaciasupplies.com
Phone / WhatsApp: +34 651 600 975
2. Effects of Withdrawal (eTrusted Compliant Wording)
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier.
You must send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the 14-day period has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
3. Return Eligibility Conditions
To be eligible for a full refund, items must be:
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In the same condition as received
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Unworn, unused, and unaltered
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With all original tags attached
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Returned in original packaging, including dust bags, boxes, and accessories
It is your responsibility to ensure the product is securely packaged for return shipment.
If we receive the product damaged, used, incomplete, or without original components, we may deduct an appropriate amount from the refund to reflect any loss in value.
4. How to Initiate a Return
To request a return, please contact:
Once approved, we will provide detailed return instructions, including the correct return address.
Please note:
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Return shipping costs are the responsibility of the customer
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Any customs duties or taxes related to the return are the customer’s responsibility
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Prepaid return labels may be provided upon request (cost may be deducted from refund if applicable)
5. Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or incorrect, contact us at info@acaciasupplies.com within 48 hours of delivery, including photos of the issue.
We will review the case and resolve the matter as quickly as possible in accordance with applicable consumer law.
6. Exchanges
We do not offer direct exchanges.
The fastest way to receive a different item is to:
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Return the original item following the return procedure
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Place a new order separately
7. Refund Processing
Once your return is received and inspected, we will notify you of the approval status.
If approved:
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Refunds are issued to the original payment method
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Processing time: within 5 business days after inspection
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Original shipping costs are non-refundable unless required by law
If more than 10 business days have passed since approval and you have not received your refund, please contact us at info@acaciasupplies.com.