Ordering

Placing an order on Acacia Supplies is quick, secure, and straightforward.

Once you complete your purchase, your order is processed promptly and prepared for shipment through our professional logistics workflow. We work efficiently to ensure orders are confirmed and dispatched as quickly as possible.

You will receive an order confirmation email immediately after checkout, followed by shipping updates as soon as your order is on its way. Every purchase is handled with care, accuracy, and speed — so you’re not left waiting or guessing what’s happening next.

Shipping and Tracking

We ship all orders from Spain using trusted international carriers such as UPS and FedEx, ensuring fast and reliable delivery.

Orders are usually processed within 1–2 business days (excluding weekends).

Please note that during peak periods — such as sales, Black Friday, or holidays — processing times may be slightly longer.

Shipping costs depend on the destination and shipping method.

If your order qualifies for free shipping, no shipping fees will be applied.

Free Shipping
  • Europe: Free shipping on orders over €250
  • Worldwide: Free shipping on orders over €350
Shipping Rates by Destination
  • Europe €15 · UPS (2–4 business days)
    Customs duties & taxes included
  • United Kingdom £13 / €15 · UPS (2–4 business days)
    Import duties & taxes may apply
  • Switzerland
    CHF 15 / €15 · FedEx (2–4 business days)
    Import duties & taxes may apply
  • Norway NOK 175 / €15 · FedEx (2–4 business days)
    Import duties & taxes may apply
  • United States $27 / €25 · UPS Express Saver (2–4 business days)
    Orders under $800: no import duties
  • Canada $27 / €25 · UPS Express Saver (2–4 business days)
    Import duties & taxes may apply
Customs & Duties

For international orders, customs duties and taxes may apply and are the responsibility of the customer. We are actively working on a DDP solution to simplify this process, but until then, charges may be collected by local authorities. Delivery times may vary due to customs processing.

Get in touch

Have questions about your order, or a general enquiry?