FAQ
Authenticity & price
Are your products authentic?
Yes. All products sold on Acacia Supplies are 100% authentic.
We work with established European boutiques and retail partners, and every item is checked before shipment to ensure authenticity and condition.
Why are your prices lower than traditional retail?
Our prices reflect how we buy and operate, not inflated retail markups.
We work under different buying conditions than traditional stores, which allows us to price products more efficiently. The product is the same — the pricing structure is different.
Are items brand new?
Yes. All items are new, unused, and supplied in excellent condition, with original tags and packaging unless otherwise stated.
Shipping
Where do you ship from?
All orders are shipped from Spain using trusted international carriers such as UPS and FedEx.
How long does shipping take?
Once shipped, delivery typically takes 2–4 business days, depending on your location.
Orders are usually processed within 1–2 business days.
Do you ship overseas?
We currently ship to Europe, the United States, and Canada.
Returns & Exchanges
What is your return policy?
We offer a 14-day return period from the day you receive your order.
Items must be returned unused, with original tags and packaging, and require prior authorization.
How do I request a return?
Simply contact us at info@acaciasupplies.com.
If approved, we’ll provide clear instructions on how to return your item.
When will I receive my refund?
Once your return is received and approved, refunds are issued to the original payment method within 5 business days.
Get in touch
Have questions about your order, or a general enquiry?